Notifications
The approval queue where your AI agents escalate decisions to you — discounts, refunds, and more — to approve, decline, or pause the AI.
Overview
Notifications is the approval queue where Opsfly's AI agents escalate to you, the business owner, for decisions they aren't allowed to make on their own. When an agent wants to do something sensitive — offer a special discount, process a refund — it pauses that action and raises a notification for your sign-off.
Why it exists: automation should handle the routine, but money-affecting and judgment calls need a human. Notifications is the single queue of everything waiting on you, so nothing sensitive happens without approval and nothing slips through the cracks. It lives in the left sidebar with an unread-count badge, and Copilot can surface pending items in chat too.
What it can do
Every escalation in one place — e.g. 'Discount Approval Needed' (agent requesting to offer a special discount) or 'Refund Request' (agent needs permission to process a refund), each with a short reason, the customer, and how long it's been waiting.
Each item carries a status badge — Pending until you act — and an orange icon marks items that need a decision.
Triage the queue: All shows everything, Action shows items needing a decision, and Paused (with a count badge) shows cases where the AI has been paused.
Click an item to open it on the right — full context (the request, the customer, e.g. 'Rakin Ahmed', timestamp) and the action buttons for that decision.
A one-click 'Pause AI' button stops the agent on that case so you can step in and handle it manually instead of approving or declining.
How it works
Agents run autonomously but inside permission limits you set. When an agent reaches an action outside its allowed scope — a discount beyond its threshold, a refund — it doesn't act: it creates a notification and waits. You open the item in the detail pane, review the request and customer context, and either approve it (the agent proceeds), decline it, or hit 'Pause AI' to take the case over yourself. Acting on an item clears it from the queue and the sidebar count drops. Until then it stays Pending, and the agent holds. Items are tied to the agent/autotask that raised them, so you always know what's driving the request.
Navigation
- NotificationsLower-left sidebar, with a count badge for items awaiting you. Copilot can also surface pending notifications in chat.
- All / Action / PausedFilter tabs at the top of the list — Paused shows a red count badge for paused cases.
- Notification listLeft panel — each escalation as a card with title, reason, time, and status.
- Detail paneRight panel — the selected item's full context and decision buttons.
- Pause AITop-right of the detail pane — stops the agent on that case so you can handle it manually.
💡 Tip: Start each session on the Action filter — those items are actively holding your agents and customers. The longer a 'Discount Approval Needed' or 'Refund Request' sits Pending, the longer that customer waits, so clear these before digging into dashboards.
Step by step
Prerequisites
- An active Opsfly Console business
- Running agents or autotasks that can escalate (see Build agents and Autotasks)
- Permission rules that define which actions need your approval
Configuration
No setup required. Open Notifications from the left sidebar; the badge shows how many items need you. Use the Action filter to jump straight to decisions that are blocking your agents, click an item to read the full request in the detail pane, then approve, decline, or Pause AI. What requires approval in the first place is governed by each agent's permission rules — tighten or loosen those in Build agents.
Next steps
To control what agents can do without asking, see Build agents. To watch the automations that raise these escalations, see the Automation Dashboard. To act on pending items by chat, see Copilot.