Support

Get help inside Console — track support tickets, browse FAQs, read the docs, call the team, or open a new ticket.

Overview

Support is the help center built into Console. From one page you can track the support tickets you've raised, search FAQs, jump to the documentation, talk to the team directly, or open a brand-new ticket — without leaving the app.

Why it exists: when something blocks you, you shouldn't have to hunt for help. Support brings self-serve answers (FAQ, docs), live contact (phone), and your ticket history into a single place, so you can either solve it yourself or reach a human fast.

What it can do

Ticket tracker

A table of your support requests — Ticket ID, Subject, Status, Created, Updated, and a View action — with search and All / Open / In Progress / Resolved filters.

Ticket summary cards

At-a-glance counts: Total Tickets, In Progress, Resolved, and your Avg Response time (e.g. 2–4 hours).

FAQ

An expandable list of common questions ('What is Opsfly?', 'Can I get a free trial?') answered inline.

Documentation shortcut

A 'View Documentation' button that takes you to the full docs for features and integrations.

Talk to Support

Reach the team directly — e.g. a 'Call +880-1234567890' button for immediate assistance.

Create a Support Ticket

A form (First Name, Last Name, Email, Phone, Subject — General Query / Technical Issue / Billing / Feature Request — and Message) that files a new ticket.

How it works

When you submit the 'Create a Support Ticket' form, Opsfly opens a ticket with its own Ticket ID (e.g. TKT-2024-001) and an initial status. The ticket then moves through states you can follow in the tracker — Open, In Progress, Resolved, with per-ticket labels like 'Active' or 'Awaiting Reply' — and the Created/Updated times show its progress. The summary cards roll up your tickets so you can see how many are outstanding and the typical response time. FAQ and Documentation are there to resolve common questions before you even need a ticket.

SupportLower-left sidebar of Console.
Filters & searchTop of the ticket list — All / Open / In Progress / Resolved, plus a search box.
Ticket tableColumns: Ticket ID · Subject · Status · Created · Updated · Actions (View).
Summary cardsBelow the table — Total Tickets, In Progress, Resolved, Avg Response.
FAQ / Documentation / Talk to SupportStacked sections beneath the tracker — self-serve answers, the docs link, and the call button.
Create a Support TicketForm at the bottom of the page — fill it in and press 'Create Ticket'.

💡 Tip: Pick the right subject when filing — Technical Issue, Billing, or Feature Request routes your ticket to the right people and shortens the response time. For account-blocking problems, the call button is faster than a ticket.

Step by step

Prerequisites

An active Opsfly Console business
Your contact details (name, email, phone) to file a ticket

Configuration

No setup required. Open Support from the left sidebar. Check the FAQ and Documentation first for a quick answer; if you still need help, scroll to 'Create a Support Ticket', choose a subject (General Query, Technical Issue, Billing, or Feature Request), describe the issue, and press 'Create Ticket'. Track its progress in the ticket table and filter by status to find it again. For anything urgent, use 'Talk to Support' to call the team.

Next steps

For self-serve answers, browse this documentation. For billing questions specifically, see Billing. For day-to-day questions about your own data, Copilot can often answer instantly.